Privacy Policy

Privacy Policy


This privacy statement applies to your use of the Collaborative Family Mediation Ltd website and how we communicate with you.


We are committed to protecting your privacy in accordance with the General Data Protection Regulation. This Privacy Policy explains what information we collect about you and how we will use it.


Keeping your details secure


We are ‘processors’ of personal data for the purposes of the General Data Protection Regulation. The basis for our processing your personal data will differ depending on your relationship with us.


For those agreeing to attend a MIAM/mediation session with us, you are also agreeing to us processing your personal data for the purposes of conducting the MIAM process/mediation process and consequently the basis will be contractual.


Where we are holding only your name and your contact details as provided by the other person involved in the current dispute or their legal adviser. The basis for our processing this personal data is so that we can ensure that you have access to the mediation information and assessment process introduced by section 10 of the Children and Families Act 2014.


In other circumstances, where you are contacting us, you are consenting to our retaining the information you have provided.


Your information is confidential and kept securely. We will not share the information with anyone else without your consent. If you no longer want your data to be held by us, please let us know and we will respond to that request within a month. Your personal data will in any event be destroyed in due course as part of our managed system for deleting completed cases. The longest period we would hold any data is 6 years. We may retain data for research and statistical purposes but on the understanding that if used for this purpose all identifying details will have been removed. We will not process your data for any other purpose. If you believe that there is a problem with the way we are handling your data, you may complain to the Information Commissioner’s Office.


Electronic information


Some information about website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual person using the site.